Description: In this teaching session at the 1975 Society of Actuaries Los Angeles Spring Meeting, the presenter provides suggestions on how to make a more effective speech. Noting that our training and experience as actuaries provides us with the content for a presentation, this session focuses on the method and style of the presentation.

Description: This is a book review of 'Management: Tasks, Responsibilities, Practices' by Peter F. Drucker, considered by some to be the high priest of management. The book is divided into three parts- The Tasks, The Manager and Top Management. The last named contains much food for thought, not just for top management but for the underlayer as well. The first two parts reveal Drucker’s knowledge of and insight into what is good management and what is not. Repeatedly, he makes his point by citing real cases and describing real companies. His occasional comments on the life insurance industry are pointed. The book is also noteworthy for giving us another law to stand alongside those of Parkinson, Murphy and Peter- Drucker’s Law: 'If one thing goes wrong, everything else will, and at the same time.'

Description: This presentation is a panel discussion from the 1991 Annual Meeting of the Society of Actuaries, held October 20-23 in Toronto. The presenters examine the role of product actuaries as marketers, discussing distinctions between marketing and sales, competitive analysis, including the technical perspective and agent input, market research, defining client needs and marketing opportunities, statistical marketing methods, educational/professional mindset, and the requirements to perform the role effectively. Discussion from participants is included. From the Record of Society of Actuaries, Volume 17, No. 4B.

Description: Influence Without Authority Presentation Summary Outlined by Christopher Ruckman Presentation by Terry Tuscula from 10/16/00 SOA Meeting from The Stepping Stone Newsletter, April 2001, Issue No. 6.

Description: Interviewing: I knew in the first 2 minutes... by Lisa F. Tourville from The Stepping Stone Newsletter, September 2001, Issue No. 7.

Description: Business Writing by Dan Shinnick from The Stepping Stone Newsletter, July 2004, Issue No. 15.

Description: The best managers make a point of catching employees doing a good job, and being sure to praise them on the spot. Management training classes teach us to document what our employees have done, good and bad, and to save those notes in our files to be well-prepared at performance appraisal time. From The Stepping Stone, April 2005, Issue No. 18.

Description: This article discusses using a true Win/Win approach to develop successful long-term relationships among individuals and businesses.

Description: When your goals are Specific, Measurable, Achievable Realistic and Time-Based, you’ve got a good foundation for performance improvement.

Description: The author notes its all a job interview. Everything we do is observed by others, and this continuous demonstration- observation loop is very much like an ongoing interview.